Hardware and Software

Which web browsers are supported for online registration?
Internet Explorer 5.5 or higher; Netscape 6.0 or higher or any version of Chrome.

Will I need Adobe Acrobat?
Yes, certain documents require Adobe Acrobat 6.0 or higher. It is available to download for free.

What if I’ve forgotten my password?
On the Sign In/Create Account page you will see a User ID and a Password box with a question titled “Forgot your Password? Click Here prompts you to enter your User ID and to answer the user validation question you submitted when setting up your user profile. Answer this question correctly and a temporary password will be emailed to you. You will be prompted to change the temporary password when you log on.

What if I lock myself out of my account?
After three unsuccessful attempts to answer the User Validation Question, your account will be locked. You may contact us at aceonline@fcps.edu or call 703-658-1201 or 703-658-1234 to have it unlocked. A temporary password will be provided. You will be prompted to change the temporary password when you log on.

Can I send my credit card information via email?
No. Sending personal financial information through e-mail is not secure. If you are having trouble registering with your credit card, please let us know by e-mailing us at aceonline@fcps.edu. You can also register by phone 703-658-1201, fax 703-503-6497, US mail, or in person at our Registration Center.

Do I need to have the software preloaded onto my computer before I begin an online course?
No. Additional software is not needed for online courses.

July 2010